Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, complete your PIP application forms, or contact us for support. This may include your name, email address, medical information, and other personal details necessary for PIP applications.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process your PIP applications, provide customer support, and communicate with you about our services. We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use Firebase's robust security infrastructure to ensure your data is protected.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and data at any time by contacting us.

Your Rights & Account Deletion

Under the GDPR and UK Data Protection Act 2018, you have the right to access, update, restrict, or completely delete your personal information at any time.

To exercise your right to erasure (account deletion), you can use the **Zero-Touch Account Purge** tool directly within your account settings (**System Settings & Governance**). This will immediately and permanently delete your user profile, Firestore diaries, symptom entries, and all uploaded medical evidence from our databases and cloud storage. Alternatively, you can email your deletion request to privacy@mypipapp.co.uk and we will process it within 30 days.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@mypipapp.co.uk or through our contact page.