Terms of Service
Last updated: 24 July 2026 | Effective for all claimants and registered users
1. Terms & Agreement
By using MyPIPApp (mypipapp.co.uk), you agree to these legal rules and confirm you are using our independent tools for your personal PIP claim preparation.
By accessing the website at MyPIPApp (mypipapp.co.uk), you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
- Agreement to Terms: Accessing MyPIPApp constitutes binding acceptance of this agreement.
- Independent Guidance: MyPIPApp is an independent guidance platform and is not a government agency.
- Intellectual Property: All software, guides, and templates are protected under UK copyright and trademark law.
2. Use Licence
You may use our platform and download your personal claim drafts for your own PIP application. You cannot resell, copy, or reverse-engineer our software.
Permission is granted to temporarily download one copy of the materials (information or software) on MyPIPApp's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
- Modify or Copy: Modify, duplicate, or extract the underlying software materials;
- Commercial Use: Use the materials for any commercial purpose or public display;
- Reverse Engineering: Attempt to decompile or reverse engineer any software contained on MyPIPApp's platform;
- Notations: Remove any copyright or other proprietary notations from the materials; or
- Mirroring: Transfer the materials to another person or "mirror" the materials on any other server.
This licence shall automatically terminate if you violate any of these restrictions and may be terminated by MyPIPApp at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer, Statutory Status & Non-Affiliation
MyPIPApp provides digital self-advocacy and administrative preparation tools. We do not provide regulated legal advice under the Legal Services Act 2007, are not affiliated with the DWP, HMCTS, or the NHS, and do not make benefit decisions.
The materials on MyPIPApp's website are provided on an 'as is' basis. MyPIPApp makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Statutory Status under the Legal Services Act 2007: MyPIPApp is an independent software application designed solely for self-directed administrative assistance, educational guidance, and personal claim organisation. MyPIPApp is not a law firm, solicitor, or authorised legal entity, and does not conduct 'reserved legal activities' or offer regulated legal advice as defined by the Legal Services Act 2007. No solicitor-client or fiduciary relationship is created by accessing this platform. You can claim PIP and appeal for free, and free help is available from Citizens Advice and local welfare rights services.
DWP Independence & Official Notification Rules: Actions taken inside MyPIPApp (including profile updates, address changes, or adding an appointee or supporter) update your private MyPIPApp claim drafts only and never notify or sync with the Department for Work and Pensions (DWP). To report official changes of circumstance or register an appointee (Form BF56), contact the DWP PIP enquiry line directly on 0800 121 4433 (Textphone: 0800 121 4493).
Further, MyPIPApp does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. MyPIPApp provides guidance and tools but is not a substitute for professional legal or medical advice. We are not responsible for the outcome of your PIP application.
4. Limitations of Liability
To the maximum extent permitted by UK law, MyPIPApp is not liable for indirect losses, data loss, or business interruptions arising from service use.
In no event shall MyPIPApp or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on MyPIPApp's website, even if MyPIPApp or an authorised representative has been notified orally or in writing of the possibility of such damage.
5. Accuracy of Materials
We work continuously to ensure our guides match current DWP regulations, but website content is provided as general guidance rather than a promise of completeness for every individual case.
The materials appearing on MyPIPApp's website could include technical, typographical, or photographic errors. MyPIPApp does not warrant that any of the materials on its website are accurate, complete, or current. MyPIPApp may make changes to the materials contained on its website at any time without notice. However, MyPIPApp does not make any commitment to update the materials.
6. External Links
We link to authoritative external sources (e.g. GOV.UK, NHS, HMCTS). We do not control or take responsibility for third-party websites.
MyPIPApp has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by MyPIPApp of the site. Use of any such linked website is at the user's own risk.
7. Modifications to Terms
We may update these terms as legislation or features change. Continuing to use MyPIPApp indicates acceptance of the updated terms.
MyPIPApp may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law & Jurisdiction
These terms are governed exclusively by the laws of England and Wales and the courts of the United Kingdom.
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
9. Corporate & Statutory Disclosures
MyPIPApp is an independent UK digital self-help and assistive technology platform operating under the laws of England and Wales.
Registered UK Corporate Information
- Trading Name: MyPIPApp
- Platform URL: https://mypipapp.co.uk
- Legal Jurisdiction: England and Wales, United Kingdom
- Regulatory Status: Independent technology service provider. MyPIPApp is not a law firm, does not provide reserved legal activities under the Legal Services Act 2007, and is completely independent with no affiliation to the Department for Work and Pensions (DWP) or HM Courts & Tribunals Service (HMCTS).
- Support & Account Enquiries: [email protected]
- Data Protection & Privacy Lead: [email protected]
- Complaints & Escalations: [email protected] (see our formal Complaints Procedure)
10. Fees, Cancellations & 14-Day Refund Policy
Prices are clearly stated in GBP and include UK VAT where applicable. Our paid tools are offered as a cancel-anytime Adviser & Diary Monthly plan (£4.99/month) or transparent one-off procedural stage packs (£19 to £29) with a 14-day refund policy.
Plans & One-Off Procedural Stage Packs: Core self-help tools (including the Free Starter £0 tier with the 12-Activity PIP Points Calculator, 1-activity Application Writer preview, 30-day Symptom Diary, and 10 starter AI chats) are free to start. Optional paid plans and one-off procedural stage packs are offered at the total GBP prices displayed on our Pricing page before checkout:
- Adviser & Diary Monthly: £4.99/month recurring subscription (cancel anytime in one click from Billing & Plans; includes 300 AI messages/month, document uploads in chat, and 30-day Symptom Diary PDF export).
- Pack 1, PIP Application & Review Pack: £19 one-off payment (6 months access).
- Pack 2, MR & Tribunal Challenge Pack: £22 one-off payment (12 months access).
- Pack 3, Complete Claim & Appeal Pass (Pack 1 + Pack 2): £29 one-off payment (12 months access, or £10 rollover upgrade from Pack 1).
- Admin-Approved 100% Hardship Fee Relief: Claimants experiencing severe financial hardship or receiving qualifying means-tested benefits may apply on our Fee Relief page for a 100% fee waiver (£0.00 after admin review).
14-Day Refund Policy & Consumer Contracts Regulations 2013: Under the Consumer Contracts Regulations 2013 and our customer refund policy, you may request a full refund within 14 days of purchasing any plan or one-off stage pack. Where you start using digital tools immediately, we record your checkout acknowledgement while still honouring our full 14-day refund policy.
How to Request a Refund: Email [email protected] or use our Contact page ("Billing, Upgrades & Refunds") with your account email and payment reference. Refunds are issued promptly to your original payment method via Stripe.
No Drip Pricing or Hidden Fees: In accordance with the Digital Markets, Competition and Consumers Act 2024, all stage pack purchases are single one-off payments, and the optional £4.99/month Adviser plan displays its renewal price, interval, and 1-click cancellation clearly before checkout.