Hardship fee relief for claimants who cannot afford to pay

If you are experiencing severe financial hardship, you can apply for a 100% fee waiver. Every request is reviewed by an admin before access is granted (there is no instant access).

Apply for fee relief

Tell us your email and a short summary of your circumstances. Submitting this form creates a pending request for an admin to review, paid tools unlock only after an admin approves your request.

Your Email Address (required)

We will reply directly to this email address regarding your request.

Household Circumstances (required)

Self-declared under our trust policy. No intrusive proof or bank statements required.

Your Situation & Reasons for Needing Free Access (required)

Progress saved automatically on this device.

Supporting Document or Letter (optional)

Select Document (PDF, PNG, JPG up to 10MB)

Optional. You may attach a DWP letter, benefit summary, or notes.

How admin review works

We never ask for bank statements or wage slips. Your application is sent to our team as a confidential pending request and reviewed by an admin before access is granted (no instant access). While you wait, the symptom diary, PIP points calculator, and My PIP Adviser (3 chats a day) stay free to use.

Free Independent Advice

External Welfare Organisations

If you need in-person assistance, grant support, or representation, these trusted UK charities provide free, independent help:

Citizens Advice 0800 144 8848

Free, confidential advice on benefits, debt, and local foodbank vouchers.

Turn2usWebsite

Search for charitable grants and welfare benefits you may be entitled to claim.

StepChange Debt Charity 0800 138 1111

Expert advice on managing debts, rent arrears, and living on benefits.

Scope Disability Helpline 0808 800 3333

Practical information and emotional support for disabled people in the UK.

UK GDPR & Confidentiality

Your declaration is kept strictly private. We never share your financial hardship status with any third party, the DWP, or credit rating agencies.

Independent Guidance Service

MyPIPApp is an independent guidance platform and is not affiliated with, endorsed by, or acting on behalf of the Department for Work and Pensions (DWP). Applying for fee relief does not notify the DWP or count as a benefit claim.

DWP PIP Helpline: 0800 121 4433 (Textphone: 0800 121 4493)Appointee Representation: Form BF56