AI Governance & Clinical Ethics Framework

At MyPIPApp, we build AI tools specifically designed to help vulnerable UK Personal Independence Payment (PIP) claimants while maintaining strict data privacy, ethical boundaries, and human oversight.

Zero Model Training & UK/EU Residency

Health data is never used to train AI models. All Vertex AI (Gemini) inference runs in the UK (europe-west2) and EU (europe-west4), never on US endpoints.

Automatic PII Anonymisation

Before My PIP Adviser or the PIP Application Writer analyses a prompt, our server gateway scrubs names, addresses, phone numbers, and National Insurance Numbers (NINO).

1. Human-in-the-Loop Oversight

In Plain English:

Our AI helps you turn your daily struggles into clear, structured words, but you remain in complete control. You review, edit, and confirm every answer before sending anything to the DWP.

Our AI tools (including My PIP Adviser, the PIP Application Writer, and our Mandatory Reconsideration / SSCS1 appeal drafting assistants) generate first-person drafts to help you explain how your health conditions affect your daily life.

Every output carries our required notice: AI-generated guidance, not legal or medical advice. Check it before you use it. Drafts created on MyPIPApp are not evidence in themselves and are not automatically sent anywhere; you write, check, and submit your own forms to the Department for Work and Pensions (DWP) or HMCTS.

  • Claimant Verification: You have the final say on every sentence and detail included in your claim.
  • Full Editability: Every drafted answer can be modified, rewritten, or deleted directly within your workspace.
  • Advocate Support: You can export and share your drafts with family members, appointees, support workers, or welfare rights advisers.

2. UK GDPR Lawful Basis & Regional AI Processing

In Plain English:

We only process your health information when you explicitly ask us to and give your consent. Your health data stays strictly inside UK and European Union data centres.

  • Lawful Basis: We process special-category health data only with your explicit consent under UK GDPR Article 6(1)(a) and Article 9(2)(a), alongside performance of our service contract under Article 6(1)(b). You can withdraw your consent or delete your account and all health data at any time (Article 17 right to erasure).
  • Strict UK/EU Data Residency: All database storage (Cloud Firestore and Cloud Storage) runs in europe-west4 (Netherlands), and AI model calls run via Google Cloud Vertex AI (Gemini) in europe-west2 (London, UK) or europe-west4 (EU). No claimant health narratives are ever transmitted to OpenAI, us-central1, us-*, global, or non-UK/EU processors.
  • Zero Telemetry Leakage: Application logs and error monitors never record your health narratives, symptom diary entries, National Insurance Number, or personal identifiers.

3. Non-Clinical & Non-Legal Advice Notice

In Plain English:

MyPIPApp is an independent self-help tool, not a doctor, law firm, or government service. We help you organise your own words, and you can also get free help from charities like Citizens Advice.

Important Legal & Medical Notice

MyPIPApp is an independent service. We are not part of, or endorsed by, the DWP, HMCTS, or the NHS. AI outputs do not constitute medical diagnosis, clinical treatment advice, or regulated legal advice. For medical advice, consult your GP or NHS healthcare professional.

You can claim PIP and appeal for free, and free help is available from Citizens Advice and local welfare rights services. To contact the DWP directly, call the DWP PIP enquiry line on 0800 121 4433 (Form BF56 for appointees).

4. DWP Reliability Criteria Alignment (Regulation 4(2A))

In Plain English:

Under UK welfare law, if you can only do a task with severe pain, exhaustion, or risk, the law says you cannot do it reliably. Our prompts help you explain all four statutory S.A.R.R. rules clearly.

Our AI prompts are structured around the statutory S.A.R.R. reliability criteria under Regulation 4(2A) of the Social Security (Personal Independence Payment) Regulations 2013 (legislation.gov.uk) across all 9 inclusive health impact categories:

  • Safely: In a manner unlikely to cause harm, risk of injury, or severe pain to you or another person, either during or after the activity.
  • Acceptably: To an acceptable standard of hygiene, safety, and dignity without leaving you in severe distress.
  • Repeatedly: As often as the activity is reasonably required to be completed throughout the day, taking account of pain, fatigue, and flare-ups.
  • In a Reasonable Timeframe: Taking no more than twice the maximum time a person without your health condition would normally take.