Get in touch with our team

Need help with your account, billing, or using MyPIPApp? Send us a message below and we will reply by email within 1 to 2 working days.

Send a message to our support team

We reply by email within 1 to 2 working days (Monday to Friday). We can help with technical issues, account access, and billing.

Quick self-service answers

Need immediate help? You can resolve most account and claim questions straight away without waiting for an email reply:

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What our support team can help with (and contacting the DWP)

Our email support team helps with technical issues, account sign-in, and billing or refund requests. Because MyPIPApp is an independent self-help tool (and not a regulated law firm, medical service, or part of the DWP), we cannot give individual legal or medical advice by email. For free, independent human advice on your claim, contact Citizens Advice on 0800 144 8848.

Sending a message here reaches MyPIPApp support only and does not notify the Department for Work and Pensions (DWP). To ask the DWP about an active claim, an address change, or an appointee (Form BF56), call the DWP PIP enquiry line on 0800 121 4433 (textphone 0800 121 4493).